File A Claim
If You Need to File A Claim
In the event of a claim, please contact us as shown below by product type. General questions can always be directed to 888.438.0100.
Vehicle Service Contracts
Take immediate action to prevent further damage. If it is dangerous to operate your vehicle, or if operating your vehicle may cause further damage, you must have the vehicle towed.
1. Return the vehicle to your selling dealer. If it is not possible or practical you may take your vehicle to any commercial repair facility. Note: If your car is still within manufacturer's warranty you must take your vehicle to a like franchise dealership.
2. You or the repair facility must call the Claim Department for approval prior to repairing or cleaning any parts.
Premier Essential - 855.317.4183
Premier Essential - (Florida and Oklahoma ) - 855.317.4179
Premier Performance - 800.856.0705
Premier Classic - 866.210.9442
Premier Classic - (Florida and Oklahoma ) - 855.317.4179
Guaranteed Asset Protection (GAP)
1. In the event that Total Loss please call 866.463.0939 to initiate a claim. We will provide you a list of documents to submit to process your benefit request (also found in your GAP Agreement).
2. You may submit these documents by fax to 866.764.0237, by scanning and emailing them to
gapprocessing@pdsadm.com, or by uploading them directly to your account using the Gap Customer Portal by clicking
here.
Pre-Paid Maintenance
1. When you reach your maintenance interval mileage simply return to your selling dealer and ask for your services be performed using your pre-paid maintenance plan. Your selling will dealer perform the services and get you back on the road quickly.
Theft Protection
1. In the event that your vehicle is stolen please call 888.677.4743 to initiate a claim within 30 days of the vehicle theft. We will provide you a list of documents to submit to process your theft protection benefit. The list of documents can also found in your Theft Agreement.
2. You may submit these documents by fax @ 866.764.5401 or scanning them and emailing them to:
premiertheft@pdsadm.com.
Chemical Protection
1. Within thirty (30) days of the occurrence of any damage to the vehicle's interior or exterior return the vehicle to your selling dealer. If returning to you selling dealer is not possible, you may take your vehicle to any commercial repair facility that is qualified to perform interior/exterior repairs.
2. If returning to your selling dealer is not possible, the dealer or repair facility must call our Claim Department at 888.677.4743 to open a claim file prior to the commencement of any cleaning and/or repairs.
Lifetime Engine / Lifetime Powertrain
1. Take immediate action to prevent further damage. If it is dangerous to operate your vehicle, or if operating your vehicle may cause further damage, you must have the vehicle towed.
2. Return the vehicle to your selling dealer and present the Lifetime certificate to the service department. Your Dealer will verify your maintenance history and call us to process your claim.
Primary Choice (Tire and Wheel Claims)
1. Return the vehicle to your selling dealer. If it is not possible or practical you may take your vehicle to any commercial repair facility.
2. You or the repair facility must call the Claim Department at 844.376.5624 for approval prior to repairing or cleaning any parts.
Primary Collection (Tire and Wheel Claims)
1. Return the vehicle to your selling dealer. If it is not possible or practical you may take your vehicle to any commercial repair facility.
2. You or the repair facility must call the Claim Department at 844.376.5623 for approval prior to repairing or cleaning any parts.
Premier Collection (Glass, Paintless Dent Claims & Key Replacement if applicable)
1. Prior to having any repairs performed, call the Claims Department at 844.376.5623 and select the applicable service that you require. The Claims Department will assist you in finding a repair facility to complete the repairs.
Excess Wear and Tear (EWT)
1. To obtain the benefits provided under this contract, you must contact our claim department at 844.376.5622 and provide an itemized Wear and Tear statement (and billing statement) from the lessor within 30 days of your receipt. Claim documents can be faxed to 866.768.7410 or emailed to
ewtclaims@pdsadm.com.
Diminishing Asset Protection (DAP)
1. DAP Credit claims are made when you are ready to trade-in your covered vehicle. You must provide all documentation related to the primary insurer's settlement to us at least ten (10) business days prior to the date you intend to trade-in of your vehicle. Please call DAP Customer service @ 855.317.4179 if you have any questions. Claim documents can be faxed to 866.775.2494 or emailed to
dapclaims@pdsadm.com
.